Customer Service

Our Customer Service Provides You:

  • Supply of the right part, first time.
  • Access to our extensive product knowledge.
  • Availability to a huge range of vehicle parts.
  • Prompt, minimum cost delivery.
  • The best warranties offered in the industry.

 

Right Part, First Time

We are keen to find exactly what you are looking for. We have a team of vehicle parts experts ready to work out, with your cooperation, the right part, first time, so you can get the job done without any fuss. We will always rely on the accuracy of the information that you supply to us, so we can work out just what is needed. There are so many options and types of vehicle parts that we know how important it is to work together on this with you to find the best solution.
 

Lay-by Options

In some cases lay-by is offered as a purchase option. This can help make some expensive car parts easier to purchase. We will need to know before your purchase is completed if you require the use of our lay-by service. Lay-by is available on most items, but not all, and is at our discretion. So be sure to talk to us first about this helpful option. More Information about our Lay-by policy is available here
 

Prompt Delivery

We work closely with local couriers and national freight companies so that we can deliver car parts to your door as fast as possible. Our policy is to work with the best courier and freight companies in New Zealand that specialise in delivering vehicle parts.

What our Warranties Offer You

"Every Part we sell carries a warranty".
All vehicle parts, unless stated otherwise, have a warranty to fulfill the specifications shown in our listings, and to perform the tasks for which they are intended.
All of our vehicle parts are sold with a specified and limited warranty period, which will vary depending on the part you purchased.
Please notify Advanced for Ford & Holden immediately if any part is found to be defective.

Please refer to our Parts Warranty Information for more detail.

Returns Policy

If a part purchased is faulty, we will repair or exchange it at our discretion. If we make a mistake and send you the wrong part, we will gladly exchange it.

However, we do not accept returns for full credit simply because you have changed your mind or because you ordered the wrong item. If you decide to return an incorrectly purchased part(s), we will charge all freight costs and a handling fee for each item.

In any warranty or return situation we comply with the Consumer Guarantees Act 1993.

 

Other Customer Information


 

Your Feedback

Please view our customer feedback, by checking our customers' opinions and comments in the customer feedback section on this website. There you can see just what our standard of service is all about. It will help give you confidence for your on-line purchase with us.
We will always encourage your feedback within the website environment. Please don't hesitate to let us know what you think about your experience with us here at Advanced for Ford & Holden.
 

Make us one of your favourites

Many of our customers put us in their favourites. Because they are pleased with their purchase from us, they keep coming back for all their vehicle parts. We suggest you put us in your favourites as well, so you can easily find us for any future Ford & Holden vehicle part purchases. We would also love you to tell your friends about Advanced for Ford & Holden so we can supply Ford & Holden parts to them as well.

 

Payment Options

All payments for any purchase from our website need to be made in full prior to delivery, unless you have an approved credit account set up with Advanced for Ford & Holden. (See our credit account terms and conditions below).
Payment can be made in a secure way using Internet banking and our bank details are as follows.
Bank:  Westpac
Branch:  Avondale, Auckland
Account Name:  Advanced Parts
Account Number:  03 0109 0158610 00

Please note, it can take up to 48 hours for funds to clear to our account. We will send the purchased item as soon as those funds have cleared. Please note that payments made over a weekend or public holidays may be delayed.

Other Payment Options

Payment can also be made by Cash, EFTPOS, or the following Credit/Debit Cards: Visa, Mastercard, Farmers Card and Q Card.

Bartercard NZ
The use of Bartercard for payment is limited to certain parts only. It is generally acceptable when purchasing parts for Ford & Holden models between 1987 to 2002 inclusive, but there are some exceptions.

Therefore if you are a Bartercard purchaser, you should call or email Advanced for Ford & Holden to check whether you can purchase your particular selection using Barter Dollars.
 
 

Credit Account Policy

Most website purchases will be processed as a cash account and will be covered under the normal cash payment terms and conditions as outlined above, but where you have an approved credit account already set up with Advanced for Ford & Holden please be aware of the following terms and conditions that cover all credit accounts.

Terms and Conditions:
1. The risk in goods supplied by the seller (Advanced for Ford & Holden) to the purchaser (You) shall pass to the purchaser immediately upon dispatch from Advanced for Ford & Holden, but ownership in them shall not pass to the purchaser (You) until payment has been made in full and the funds have cleared into our account.
2. Payment of goods and services is strictly due by the 20th of the month following the date of the tax invoice, unless a previous extension arrangement has been made.
3. This company and other companies of Parts Connection Group reserves the right to:
    a) Charge a penalty interest monthly at the ruling bank rate on any outstanding balances and any discounts given will be reversed.
    b) Recover from you all collection expenses, solicitors’ costs and court costs incurred in any debt recovery action.
    c) Enforce a stop supply until any outstanding amounts are received.
4. All components supplied and considered unsuitable must be notified immediately, and returned within 7 days of the original tax invoice date. They must be fully assembled and in the same condition as supplied. Goods returned must be freight paid and the original invoice attached.
5. That under the terms and conditions of the privacy Act 1993, you authorize any person or company to provide us with such information we may require to action this application and that you also authorize us to furnish to any third party, details of any subsequent dealings that you may have with us.
6. I/we have read and agree to these terms and conditions.
 

Advanced for Ford & Holden

Advanced for Ford & Holden is a specialist Auto Wrecker and Parts Importer.
We are members of Parts Connection, your specialist auto parts supplier.
Our goal is to provide Ford & Holden owners and repairers with a range of vehicle parts that are the correct parts for their vehicle, of good quality, delivered on time, and that represent value for money.
We have been in the business of dismantling Ford & Holden vehicles for over 40 years and we have built up an extensive database of product information. When you deal with us you're not just buying a vehicle part, it's much more than that; we are providing you with our expertise and knowledge.

MEMBERSHIPS AND ASSOCIATIONS

Parts Connection
Capricorn Preferred Supplier
Bartercard
Automotive Recyclers Association

CONTACT US

0800 777 525

sales@advancedparts.co.nz
11 Honan Place,
Avondale, Auckland 1026
SHOP HOURS 
MONDAY-FRIDAY
SATURDAY
8:00 am - 5:00 pm
9:00 am - 12:30 pm

We stock parts for the following models:
Ford Capri, Courier, Econovan, Escape, Escort, Explorer, Falcon, Fairmont, Fairlane,
Festiva, Fiesta, Focus, 
Kuga, Laser, Mondeo, Ranger, Telstar, Territory and Transit.
Holden Adventra, Astra, Barina, Captiva, Colorado, Combo, Commodore, Cruze, Epica, Malibu, Rodeo, Vectra and Viva.